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Carlos de Julieta, GAVerified Appraiser
Original Review: January 21, 2023
Good morning. I'm a retired marine and just wanted to share my experience I had with discount tires primarily in Jacksonville NC where I retired. I've been using Discount Tire for a few years now and they just keep getting better. When I transferred the listener to Juliette GA, I was concerned that I would not get the same level of professional help that I was getting from Robert and Chris at Discount Tire in Jacksonville NC. Garrett, Brandon and a few other employees here at the Macon store have demonstrated this level of professionalism, attention to detail and yet still make you feel heard and understood and very responsive to your situation. . In short, Discount Tire will always get every penny of my money when I need a service they can provide for me and my family. Thank you Discount Tire for being awesome.
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Deirdre de Chandler, AZVerified Appraiser
Original review: January 6, 2023
My car was bad, my co-worker came in and told me my tire felt low. We put air in and we could hear the air coming out ugh!!! I drove to Discount Tires in Gilbert AZ. This was the BEST customer service I have ever experienced! From the person who checked my tires to the manager. From the greeting to the work that was done on my car it was incredible! They explained each step. They are friendly, not all in your face trying to sell you something, no it's all about safety and how they can help. I thank everyone who is there. They got me back on the road safely. I will recommend to all my family and friends.
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Colleen de Kalispell, MTVerified AppraiserVerified Buyer
Original review: October 29, 2022
Winter is here in Montana. Our local store is flooded. However, the employees are consistent, quick and polite at the same time, even with "demanding" customers who were caught off guard by the first snow. I have been impressed with the professionalism shown at this shop over the years and they have never let me down. If your tire change is during peak season, plan ahead for the wait, because everyone is trying to be safe on the road, just like you are. And I appreciate the people at Discount Tire, because they're fantastic.
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Dennis de Brownsboro, TexasVerified Appraiser
Original review: September 6, 2022
I've been doing business with Discount Tire for nearly 40 years and have NEVER been disappointed, but I've decided I won't be going anywhere else. Just today, I walked into this shop (Loop 323 Tyler) with my low tire pressure light problem that wasn't low pressure. One of the guys ended up having to reset the sensors at no cost to me. I went in expecting to find that I had a bad TPMS unit (I had already found out that everything was fine) and I spent at least $50-$70. The people who work (and have worked) for Discount Tire have always been extremely nice. They treat their customers as they would like to be treated. Thanks to Discount Tire for always being there when I needed a tire repair/replacement.
By the way, they all honor their tire warranties. Several years ago I had a tire on my car that ended up with a broken belt, ready to buy a new one because I had full warranty. Turns out I had two tires like that and they replaced them for the warranty cost of the tires ($6 back then). The tires were 35,000 mile tires and I had just finished those miles on these tires. The best offer I've ever received. If someone is looking for a reliable place to buy their tires, then you can't go wrong with Discount Tire! Trust in me!
2 personasI found this review helpful.
Echo of Fort White, FloridaVerified Appraiser
Original review: August 23, 2022
I do most of my business at the Lake City, FL branch as they seem to have the best customer service of any location I've been to. 98% of the time they will honor the warranty you can buy with your tire purchase. I had to use up my warranty several times to change the tires. It's hit or miss if you're covered (depending on which CSR (customer service representative) you get). They take time to get the job done, which isn't always a bad thing as they take the time to compare the stats (pros/cons) for each brand of tire they stock and can provide for you.
The main issue I've encountered through them is that they quote a deadline and take twice as long to get the actual work done. If you go here make sure you allow at least 1-2 hours to wait. start to finish On the other hand, the staff is very friendly, professional and clean (appearance). The office/lobby is clean and tidy. I feel comfortable letting my son roam around because it's clean, spacious, and there's nothing for him to get into.
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Daniel from Reno, NevadaVerified Appraiser
Original review: February 16, 2023
Bought tires from them in December, had a tire fixed 60 days later. I had an appointment but it still took them 2 hours to cap the tire. I had a date. What's so difficult for a tire shop when it comes to capping a tire? clowns
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Joseph of Cornelius, NCVerified Appraiser
Original review: February 12, 2023
I own five cars and have been with Discount Tire for at least 15 years. I will never buy anything from this organization again. I was on my bike and I had a rear tire that desperately needed air. Discount Tire refused to give me air for my tire and sent me on a very dangerous journey to try and find air elsewhere. I will never go to a place that treats its customers this way or anyone else in a time of need for something as simple as air which they have in abundance.
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Brian from Herndon, VAVerified Appraiser
Original review: February 6, 2023
I purchased two tires from Discount Tire in Fredericksburg, Virginia and had them installed. I live over an hour from the nearest discount tire, but I've had good experiences in the past near Richmond, Virginia, so I made the over two hour round trip. I wrote in the instructions that the valve stem was leaking and needed to be replaced. When I arrived and asked about the valve stem, the replacement promise was reiterated. I was told this was a normal part of tire replacement at Discount Tire. The tires were installed efficiently and I was on my way in less than an hour. The next morning the new tire was noticeably low. I looked and found that one of the two valve stems had been replaced but the other had not. The leaky valve stem was NOT replaced as promised despite the very specific instructions asking for its replacement.
I called and got the apology I was hoping for, along with promises to get it repaired first thing in the morning. I made sure the customer service rep on the phone was aware of the error and knew I was taking a two hour round trip. I made another first appointment of the day for a valve stem replacement and made the hour drive to the shop.
The efficiency of the store was gone. I was the first customer there at the grand opening, but somehow this routine replacement for a botched repair got left behind by the technicians in the bay discussing their events from the night before and leaving my truck unrepaired for over 45 minutes. I watched through the showroom window as my truck's tire was removed and left unrepaired while the three technicians chatted and laughed and then moved on to another car. Finally, 45 minutes later, I called Discount Tire's 800 number to file my claim. So I walked over to the desk and pointed through the glass window at my truck, which was waiting for the promised quick fix while the technicians gathered for another personal conversation. I knew it was personal because I got out and stood at the door behind my truck and listened.
The manager tried to transfer me to another service consultant, but I made my point. The technicians dispersed when the manager spoke to them and the repair was done just before the hour mark. I made the 1 hour trip home and went to check the air pressure. Valve stem was replaced, but valve stem cap was not installed. Fairly easy to remedy, but just sloppy. I can't believe the manager didn't follow up with the repair shop knowing the shop didn't do the installation right the first time.
Replacing two tires at Discount Tire required two trips and a small final touch up (valve stem cap) done by me. Without a doubt, I went through more than a dozen other tire stores to become a Discount Tire customer. The next day the manager called me. I thought this was a positive turn of events. I was wrong. He offered me two free tires that I didn't need. So I declined. I suggested that since he had my credit card information that he make an adjustment that he felt was fair for the inconvenience and sloppy follow-up.
I waited over 10 days and no adjustments were made. I suppose the manager of Discount Tire on Plank Road in Fredericksburg, Virginia thinks that breaking the promises he made the first time and then not managing the facility staff and not making an adjustment to the bill is the right thing to do. . to do. It is not!
Over the years I have told many of my friends and family of my satisfaction with Discount Tire in Chester, Virginia and elsewhere. Now I'm on a campaign to let you know that my recent experiences with Discount Tire have completely changed my mind. There is no reason to go out of your way to spend your money at Discount Tire. The opposite is true. Go to another network that delivers on its promises and values your time. Management sets the culture of the business and can have the greatest impact on customer retention. Discount Tire on Plank Road in Fredericksburg has a very poor culture of inspecting their work, making and breaking promises and failing to deliver after realizing they haven't.
2 personasI found this review helpful.
Bennie de Evansville, INVerified Appraiser
Original review: February 4, 2023
My daughter had a tire fixed (a nail right in the center), it should have been an easy straight patch on the inside, which is what they did. Fast forward a few weeks... the same tire went flat and a tire pressure sensor was bad so I called them a DAY BEFORE and made an appointment for 5:15am (their opening time). 5:45 they finally take her car back to fix the leak and she leaves soon after to go home and they never touched the sensor. Closes at 6pm. so apparently no time to get it right and doesn't give a damn about the customers time... Time which means now it has to be taken to ANOTHER shop ANYWHERE BUT TIRE DISCOUNT to get it fixed properly. Raben Tire Evansville here we come . You go to a discounted location and get a discounted service! I will not be returning or recommending this place to anyone. Respectfully, Bennie **Evansville IN
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Inwood, West Virginia willVerified Appraiser
Original review: January 19, 2023
I took my daughter's car while she was on leave and it had satin black bbs wheels, it had low miles on the tires so we asked to keep them and put them in the car, she wanted more aggressive tires, came home with no tires and noticed two big ones Circular scratches on 2 wheels on one side, they were deep and large. I called the store right away and they asked me for pictures when they were closing and they didn't come back, they sent it and my daughter had to drive to the base in Co. so i called on monday because it was saturday.
They said they never received an email so I repeated and sent it several times and this continued, when I spoke to the manager about it he said he never received pictures but mentioned after looking at them he said it was an employee who didn't use the correct item to assemble. I asked him why he said he never looked at pictures but then he said oh I meant he was probably lying. Another employee said he won't replace the wheels which cost 2k each and sued us. He mentioned spoiled servicemen who got discounts and complained, he was in shock after 45 years of using them. Disgusting.
2 personasI found this review helpful.
FAQs
Is Discount Tire a reputable company? ›
Discount Tire gets pretty good reviews overall online, with a 3.7 out of 5 score at Consumer Affairs. Trust Pilot users are more generous, with an overall rating of 3.7 out of 5 stars. Consumer Reports speaks highly of the company as well.
What is the difference between Discount Tire and America's tire? ›Discount Tire is known as America's Tire in Northern and Central California, along with the Greater Los Angeles area and the Coachella Valley. In Southern California, this name is used because of the pre-existence of an unrelated 36-store Discount Tire and Service Centers chain.
What do I get when I buy tires from Discount Tire? ›Every set of tires or wheels purchased at Discount Tire includes lifetime tire maintenance – tire rotations, balancing, tire air pressure checks and flat repair.
Who competes with Discount Tire? ›discounttire.com's top 5 competitors in December 2022 are: tirerack.com, discounttiredirect.com, americastire.com, goodyear.com, and more. According to Similarweb data of monthly visits, discounttire.com's top competitor in January 2023 is tirerack.com with 5.9M visits.
What is the number 1 tire company? ›Discount Tire recommends that you replace your tires after 6 years of age, regardless of tread depth. For your safety, we will not service a tire that exceeds 10 years of age. You can find your tire's age in its DOT Identification Number, which you'll find stamped on the tire's sidewall.
What time of year is best to buy tires? ›Although you should get new tires any time they need to be replaced, in general, the best month to buy tires is either October or April.
What is the number one rated tire in America? ›1. Michelin: Best Tires Overall. One of the most popular tire brands in the U.S. and throughout the world, Michelin sells quality tires in virtually every category. From run-flat tires to summer tires to all-season tires, Michelin tops recommendation lists from consumers and industry experts alike.
What is Discount Tire known for? ›Today, Discount Tire is America's largest independent tire and wheel retailer. Our 1,000+ locations across 35 states provide a wide range of product choices, affordable pricing, and expert staff.
Does Discount Tire give free tire fills? ›Just look for our “free air check” sign, and a courteous staff member will be happy to properly air up your tires and inspect their tread at no charge. If you have any questions or require any assistance, stop by any of our Discount Tire locations and we'll get you taken care of!
How long does Discount Tire take to install tires? ›
We do our best to complete appointments within 45 minutes of the scheduled time. While we work, you're free to either drop the car off or wait in the lobby.
Do you pay before or after at Discount Tire? ›Funds are temporarily held for product orders that are placed online with payment. The order will then be finalized and the transaction fully processed on the day of your appointment. If we can be of further assistance, please let us know.
Do Discount Tire salesmen make commission? ›It pays to participate! Apply now and earn a commission on every qualifying sale when you join the Discount Tire Affiliate Program.
Can you mismatch tire brands? ›Primarily, you should avoid mixing different tire brands and different tread patterns. There are rare exceptions for approved mixed-tire fittings, but in general, manufacturers do not recommend tire mixing at all.
What is the other name for Discount Tire? ›Our Company
Discount Tire / America's Tire / Discount Tire Direct, based in Scottsdale, Arizona, is the world's largest tire and wheel retailer. The company does business under the trade name Discount Tire in most of the U.S., America's Tire in parts of California, and Discount Tire Direct for direct online sales.
- General Grabber X3.
- Longest lasting all weather tires.
- Michelin CrossClimate2.
- Michelin Defender LTX M/S.
- Continental CrossContact LX25.
- Continental TerrainContact H/T.
- Michelin XPS Rib.
- Michelin X-Ice Snow.
Everything from tread design to rubber compounds is the product of intensive work, and an expensive premium tire from a large manufacturer will provide vastly better performance across a broader range of road conditions than a cheap budget tire from an unknown company.
Who makes a better tire? ›According to our research and methodology, the top 10 tire brands are Michelin, Continental, Goodyear, Bridgestone, BFGoodrich, Cooper, Yokohama, Pirelli, General and Hankook.
Does Discount Tire do free balancing? ›At no additional charge to you, we'll rotate and balance the tires you purchased from any of our Discount Tire stores for the life of the tires. We recommend that you rotate your tires every 6,000-8,000 miles to ensure your tires wear more evenly.
Can you return tires to discount? ›If you're ever not satisfied with your purchase, bring it back and we will make it right. That is our promise. What if my tire is damaged or defective? Every tire we sell comes with a FREE pro-rated road hazard warranty, as well as a manufacturer's limited warranty.
Can I bring my own tires to Discount Tire? ›
Discount Tire Store Locator
Yes, as long as it is a safe application our stores would be happy to mount tires you bring in. Regarding the certificate coverage, our stores are able to offer the program for tires not sourced through us, however it is on a case by case basis.
It's always best to replace all 4 tires at the same time. This is because all 4 tires spin independently of one another, and different tread depths and/or styles can cause them to spin at different speeds. That could potentially damage the drive train, and possibly affect an indirect TPMS system if the vehicle has one.
How Much Should 4 new tires cost? ›How much does a set of four tires cost? The price of a set of four tires will depend on the size and type of tire, but the median price for four tires is between $460 and $1,280. If you have smaller tires and decide to go with a cheaper option, you could pay below that range.
How much should you pay for a tire? ›General pricing guidelines for new tires: Inexpensive tires will generally be in the range of $50 - $150 each. Moderately priced tires will usually be in the range of $100 - $300 each. High-end tires (ultra-high performance or specialty off-road tires) can be $300 - $1000 each.
Which tire gets the most wear? ›Under normal driving circumstances with a front-wheel drive vehicle (passenger cars, minivans, etc.), the front tires will wear at a slightly higher rate than the rear tires.
Which tires matter the most? ›Rear tires provide the vehicle stability, and if they have little tread, then stability is lost. Although new front tires will spread water and maintain traction, worn tires in the back will hydroplane and may cause the vehicle to spin out, says Tire Review.
Should I buy H or T rated tires? ›H-Rated Tires: This is a perfect, average tire for most sedans and commuter vehicles. It might not seem to fit in our chart, but the tire speed rating “H” is rated for up to 130 mph. T-Rated Tires: This tire is often recommended for family sedans and vans. It's rated for up to 118 mph.
Who drives the Discount Tire car? ›Discount Tire NASCAR Sponsorship. Discount Tire has a proud and longstanding commitment to motorsports sponsorships and is excited to continue our winning partnership with Team Penske in the NASCAR Cup Series! 2022 Daytona winner, Austin Cindric, driving the No. 2 Ford and Ryan Blaney in the No.
Why is it called Discount Tire? ›According to company history, Halle chose the name Discount Tire because it implied customers could get a deal on a tire. He had six tires (four of which were retreads) and a portable air tank, which he had to fill at a local gas station.
Who is the biggest tire retailer? ›...
J.D. Power Ranks Top Tire Retailers.
| Les Schwab Tire Centers | 820 |
|---|---|
| Discount Tire | 792 |
| Costco | 780 |
| Goodyear Tire & Auto Service | 776 |
| Firestone Complete Auto Care | 770 |
Does Discount Tire put nitrogen in tires? ›
Not all service centers offer nitrogen inflation, but Discount Tire & Service, Inc. does. We are a nitrogen tire fill location with the proper equipment to inflate and top off your tires with nitrogen.
What tire pressure is too low? ›Tire pressure between 32 to 35 PSI is most suitable for most vehicles. However, one can go as low as 20 PSI (although that is not recommended). Anything below 20 PSI is considered a flat tire.
Do you tip for air in tires? ›If you pull into the shop, and ask the mechanic to check the inflation of your tires, it is quite nice to give him/her a tip. A couple of bucks is enough to show your appreciation. He may like you, as a regular customer, and refuse to accept the money, but he will still appreciate your offer.
How often should new tires be rotated? ›About every 7,500 miles or 6 months.
Most vehicle manufacturers recommend that you get your tires rotated approximately every 7,500 miles or six months. However, some vehicles are exceptions and it's always best to refer to your owner's manual. This number can change depending on how, where, and what you drive.
On average, how you know when to rotate tires depends on vehicle mileage. Namely, it's a best practice to rotate tires every 5,000 to 7,500 miles or so. This is a rule of thumb, however, and you'll want to double-check with your vehicle's owner's manual for more specific information.
How long does it take to replace 4 tires? ›Typically, tire changes only take about 30-45 min. for all 4 tires. This number depends on the equipment you're using though as better tools can make the process much more efficient.
How often should you rotate your tires Discount Tire? ›Far and away one of the questions we hear most often is “when should I rotate my tires?” The answer is pretty straight forward. We recommend rotating your tires every 6-8,000 miles, or every other oil change.
Do you have to shave at Discount Tire? ›Does Discount Tire allow its workers to have facial hair? Like moustaches or goatees? As of now Yes you can grow out beards and other facial hair.
How long do tires last? ›On average, people drive between 12,000 to 15,000 miles a year, which means the average good quality all-season tire will last somewhere between three and five years, depending on maintenance, driving style and conditions, etc.
Do I need my own tools at Discount Tire? ›Yes, techs are expected to have there own tools.
What percentage do salesmen get? ›
Sales commission rates range from 5% to as much as 50%, but most companies pay between 20-30%. To find the right fit that aligns with your sales goals, start by estimating how much it would cost to hire people under different sales commission structures—both for full-time staff and independent contractors.
Do Discount Tire employees get discounts? ›Discount Tire Employee Discount
Excellent savings from retail costs, free installation. The discount is very good as you get tires at cost but that is dependent on the manager you work for some are cheap and give you a percentage over cost for your tires.
Reasons to Avoid Replacing Only One Tire
To achieve optimum vehicle handling, ride comfort, and road traction, it's generally recommended that you have all four tires replaced at the same time.
If your tires' tread depth will be within 4/32” of each other, you can get away with replacing just one or two tires. If you drive an AWD vehicle, the tires must be within 2/32” of each other. But you should always check the vehicle owner's manual to see what the manufacturer recommends.
Do front and rear tires need to match? ›For optimal safety and performance, it is recommended that vehicles are fitted with the same tires to every wheel position on your car. That means having the same brand, size, tread pattern, load index, and speed rating on the front and rear tires.
Is Discount Tire owned by Walmart? ›Discount Tire Company is an independent tire and wheel retailer.
Who did Discount Tire buyout? ›(Tire Rack) and its stockholders in its acquisition by Discount Tire. The transaction closed on December 31, 2021. The transaction will accelerate Discount Tire's omnichannel strategy, provide a broader distribution network and provide a platform to enhance their B2B and fleet capabilities.
How long does it take for Discount Tire to ship? ›A: Within two weeks. It will generally take 7-10 business days for special order items to be received by our distribution center if the product is in stock and available with the manufacturer. After receiving the item at the distribution center, it will then be shipped directly to you.
What does Discount Tire do with returns? ›Returns and Exchanges
Simply bring the item(s) you'd like to return, along with your receipt and original form of payment. Returns will be handled on a case-by-case basis. Just reach out to one of our trusted experts at your local Discount Tire store, and we will work with you to make it right.
Besides safety concerns, the very cheapest tires provide poor durability. If the tires are too cheap, then you will end up replacing them so often that the cost savings are lost. In addition, cheap tires lower your gas mileage and produce more noise than mid-range and higher-end tires.
Is it cheaper to buy tires online? ›
Shoppers can find cheap tires online that a local store might price match. Don't worry about delivery — tires ship directly to an installer.
Why are tires on back order? ›The tire shortage goes back to a rubber shortage. Due to the COVID-19 pandemic, rubber producers have not been able to plant as many new trees as they normally would. To make things worse, existing trees are suffering the effects of leaf disease and flooding, which is causing the supply to drop dramatically.
How do you tell if your tires are good quality? ›Check Tread Depth
Evaluate the tread depth of your tires to make sure you have enough traction to grip the road. The penny test is a simple way to do this. Just place a penny upside down in your tread. If you can see the top of Lincoln's head, it may be time for new tires.
The general pricing for inexpensive tires will be $50 to $150 each, $100 to $300 each for moderately priced tires, and $300 to $1000 each for high-end. Based on the median price of tires in the United States, you can expect to spend a little over $600 for a set of 4 new tires, not including the price of installation.
Does Return hurt credit? ›Yes, refunds can affect your credit score. A refund can lower your credit utilization — or the total amount of credit you've used compared to your overall credit limit.
Can you return tires if you don't like them? ›The trial period is usually 30 to 45 days, depending on the manufacturer. If you're not happy with your tires and would like a different set, you can return them. Most manufacturers require you to exchange the tires for a new set from their product lineup to qualify.
How long should tires last? ›On average, people drive between 12,000 to 15,000 miles a year, which means the average good quality all-season tire will last somewhere between three and five years, depending on maintenance, driving style and conditions, etc.